Confidentiality and security are of utmost importance for ListFlow and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
By registering for our services or by filling out a contact form on our website (www.listflow.io) or other sites belonging to ListFlow, you agree and agree that ListFlow may collect, process, store and / or use personal data. submitted in accordance with the rules set out below.
By giving us your consent, you also retain the right of rectification, the right to be forgotten and / or the right to the deletion of your personal data.
Identity and contact details of the data controller
Personal data is collected on our site by the company HM Digital, a simplified joint-stock company registered with the RCS of Paris under number 801 813 841 and whose registered office is at 5 bis rue Christiani, 75018 Paris.
Automatic processing of information is currently the subject of an ongoing declaration.
You retain the right to file a complaint for infringement of the protection of your data with this supervisory authority.
Data collected on the site
When you register for our services, the following data is potentially collected and processed: email, civility, first name, name, country, VAT number if applicable, password, postal address, telephone number, address (es) IP and domain name. By using our services, the following data is collected and processed: login data and navigation data when you authorize it, order history, complaints, incidents, subscription information and correspondence on our site. Some data is collected automatically because of your actions on the site (see the paragraph on cookies below).
Submitted data must not include any sensitive personal data, such as government identifiers (such as social security numbers, driver’s license, or taxpayer identification numbers), full credit card numbers or personal bank account numbers , medical records or information relating to requests for care associated with persons.
Treatment goals and legal basis
The main purpose of collecting your personal data is to offer you a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data for:
- provide our services and facilitate their operation, including conducting audits of you;
- resolve potential issues to improve the use of our site and services;
- customize, evaluate, improve our services, content and documentation;
- analyze the volume and history of your use of our services;
- to inform you about our services and those of our partner companies;
- prevent, detect and investigate any potentially illegal, illegal or contrary to good practice activities, and ensure compliance with our general terms and conditions and our shipping policy;
- comply with our legal and regulatory obligations.
We use the personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and service providers are obliged to respect the confidentiality of the data.
Recipients of your data
Your personal data collected on the site is intended for own use by ListFlow and may be passed on to subcontractors to which ListFlow may use in the performance of its services. ListFlow ensures compliance with data protection requirements for all its subcontractor companies.
ListFlow does not sell or rent your personal data to third parties for marketing purposes, under any circumstances.
In addition, ListFlow does not disclose your personal information to third parties unless (1) you (or your account administrator acting on your behalf) makes the request or authorizes the disclosure; (2) Disclosure is required to process transactions or provide services that you have requested (ie, for verification of your good shipping practices or as part of the processing of an acquisition card with issuing companies credit cards); (3) ListFlow is compelled by a government authority or regulatory body, in the event of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim; or (4) the third party acts as the agent or subcontractor of ListFlow in the performance of the services (for example, ListFlow uses the services of a telecommunications company).
Your rights to data protection
In accordance with the Data Protection Act of 6 January 1978 as amended, and the General European Data Protection Regulation 2016/679 (RGPD), you have the rights of access, rectification and deletion of personal data concerning you that you can exercise by sending us a support ticket at https://listflow.io/contact. Your requests will be processed within 30 days. We may ask that your application be accompanied by a photocopy of proof of identity or authority.
You can also at any time modify your personal data by logging into your account and clicking on “edit my profile”.
Cookies / Tracking
If you choose to refuse all cookies, your navigation may be reduced to access certain pages of the site. The cookies used by ListFlow are intended to enable or facilitate communication, to enable the provision of services requested by users, to recognize users at a future visit, to secure payments that users may be required to make, to record the language spoken by the users or other preferences necessary for the provision of the requested service and to allow ListFlow, internally, to conduct traffic analysis or browsing experience of our customers from the information pages of the site to improve content, track open rates, clickthrough rates, and bounce rates at the individual level.
By default, cookies are not automatically installed (except cookies necessary for the operation of the site and services ListFlow, whose installation is reported to you by a banner). In accordance with the applicable regulations, ListFlow will require your authorization before implementing any other type of cookies on your hard drive. In order to avoid any inconvenience caused by these systematic requests for authorization and enjoy uninterrupted browsing, you can configure your computer to accept ListFlow cookies or we may remember your refusal or acceptance of certain cookies. By default browsers accept all cookies.
THIRD PARTY DATA
As part of the use of our services, namely to cleanse, enrich and score your contact lists, ListFlow has access to all the information contained in the email distribution lists that you create under your account that you send via our services.
The data is stored on secure servers and only a limited number of authorized people can access your distribution lists, including for support purposes.
You can easily retrieve your distribution lists from your ListFlow account at any time by clicking on the “export button”. You can also edit or delete your contact lists at any time from your account.
In no event does ListFlow sell, share, rent, or use your mailing lists to any third parties for purposes other than those set forth herein. We will only use information from your distribution lists for legal requirements, to bill and collect summaries for our own statistics, and to provide you with customer support.
As the owner and creator of the contact lists, you are the processing authority in the sense of the RGPD, and ListFlow only acts as a service provider here. As such, it is your responsibility to: make all necessary declarations to the CNIL or other supervisory authority comply with any applicable regulations collect the explicit consent of the persons concerned when collecting their personal data ensure that you have the authorization to use the personal data collected in accordance with the desired purposes and to refrain from any unauthorized use.
ListFlow collects your personal data for the purposes of the performance of its contractual obligations as well as information on how and frequency of use of our services and we keep this data in active databases, log files or other types of files as long as You use our services, and in accordance with the regulations in force.
However, ListFlow does not undertake to store these data indefinitely. You can access some of them as long as You have an active account and for a variable duration depending on the type of data and plan subscribed but in no case more than 13 months after the closure of your account. The data may be deleted at any time during the active use of your account, in accordance with the provisions set out above.
LOCATION OF DATA STORAGE AND TRANSFERS
The hosting servers on which ListFlow processes and stores the databases are located exclusively in the European Union (Ireland). ListFlow undertakes not to transfer data outside the European Economic Area.
ListFlow undertakes to inform you immediately, to the extent that we are legally entitled to do so, in the event of a request from an administrative or judicial authority concerning your data.
As part of its services, ListFlow places the utmost importance on the security and integrity of its customers’ personal data.
Thus, and in accordance with the GDPR, ListFlow commits itself to take all necessary precautions to preserve the security of the data and in particular to protect them against any accidental or illicit destruction, accidental loss, alteration, diffusion or unauthorized access, as well as against any other form of unlawful processing or communication to unauthorized persons.
To this end, ListFlow implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry-standard coding methods, ListFlow takes the necessary steps to protect regulatory and credit card information.
In addition, in order to prevent unauthorized access, to ensure the accuracy and proper use of data, ListFlow has implemented appropriate electronic, physical and supervisory procedures to safeguard and preserve through his services.
Nevertheless, no one can consider themselves completely safe from pirate attacks. That is why in the event that a security breach should impact you, ListFlow is committed to informing you as soon as possible and to make its best efforts to take all possible measures to neutralize the intrusion and minimize its impact. . In the event that you suffer damage as a result of the exploitation of a security breach by a third party, ListFlow is committed to providing you with all the necessary assistance so that you can assert your rights. Furthermore, if, by way of exception, the damage suffered was in part the result of negligence or gross negligence on the part of ListFlow, you could obtain compensation within the limit of the liability set out in our Terms and Conditions.
It should be kept in mind that any user, customer or hacker discovering a security breach and the operator is liable to criminal penalties and that ListFlow will take all measures, including through a complaint and / or legal action, to preserve the data and rights of its users and its own and to limit its impact as much as possible.
Accounts passwords. By adopting the recommendations of the CNIL regarding the security level of passwords, the password of your account must contain at least 8 characters, 1 digit, 1 number and 1 special character.
Visit our contact page at https://listflow.io/contact if you have any questions or you can directly contact the Privacy Officer by email at [email protected] or by mail at: HM Digital SAS, Attn : Delegate for Data Protection / Legal Department, 5 bis rue Christiani Paris, France.